Frequently Asked Questions

Can I order by phone?

What payment methods do you accept?

Is it safe to use my credit card online with REOME?

How will I know if you have received my order?

When will I receive my order?

Do I have to sign for my order?

Am I able to track my order

How do I return an item?

Do I have to pay duty and import charges?

How do I contact customer care?

How are ingredients sourced?

Which ingredients are not used in your formulas?

Do you use fragrance in your formulas?

Is your packaging recyclable?

Do you offer a refill program?

Do you offer free samples?